xfinity volume not working

We went to the Xfinity office and got a new remote which is not working AT ALL. Chat with a Comcast agent to get the fastest answers to all your top questions. Her remote won't respond to voice commands. Make sure your TV is turned on and that it's set to the correct input source. You can usually find JavaScript options in your browser's Settings, Preferences or Internet Options menu. For example: Key presses not working… It is like the volume is locked. I can change channels up and down but I cannot put in a channel number. Be sure to point the … How to Find Your Xfinity WiFi Network Name & Password. Comcast Xfinity Remote Volume Button Doesn't Work, But Channel Change Buttons Work You may have discovered one day that your Comcast Xfinity Remote XR2 version R1 Remote doesn't work property. View all posts by TV Answer Man. Have a question about TV technology? Tune to a channel included with your service. Your picture and sound should be on at this time. Message 1 of 9 (21,300 Views) All the buttons work on my remotes except for the mute and volume up and down buttons. WatchESPN: Do I Need a Comcast Video Sub? Test the remote to confirm that it controls your TV Power and Volume functions as expected. Make sure your TV is turned on and that it's set to the correct input source. Hit the Menu button on your Comcast remote control twice. Comcast is a majority shareholder of NBC Universal. Step 4: If the TV/AVR does not turn off or the "VOL+/-" and "Mute" buttons do not work, repeat the steps above using the next code listed for your TV/AVR manufacturer. Having trouble with your Xfinity TV service? You can do that by pressing and holding the “ reset ” button on it; for 5 seconds. DIRECTV vs. Tegna: Will Your Satellite Bill Be Reduced. Enter your email address and get simple solutions to today's toughest TV tech problems! help! Does this mean I just need new remotes? So me being the guy I am I tried to figure it out on my own. Then that is the volume that will be used when adjusting sound using the Volume +/- buttons. Check that the volume in the XFINITY Stream web player is not muted and that your speaker volume is at an adequate level. If the problem is your television, try connecting the HDMI cable to another HDMI port. We want to determine whether the problem is Comcast or your TV. Press and release the device button you want to lock the volume to. My Comcast remote is not working with my Samsung TV. If you have a question for the TV Answer Man, send it to: swann@tvpredictions.com, And if you want to see the latest news in TV technology, go to TVPredictions.com, The TV Answer Man is veteran journalist Phillip Swann who has covered the TV technology scene for more than two decades. After that, look at the HDMI sound setting. Make sure your X1 TV box is turned on. If this does not resolve the issue or you are not using a cable or satellite box you may want to try turning off the SRS TruSurround and the SRS TruVolume settings inside the Audio Settings. The … DIRECTV Loses 60 Tegna Local Stations In Carriage Fight, DIRECTV vs. Tegna: The Viewers Are Restless, DIRECTV vs. Tegna: 5 Ways to Keep Watching. If you have a home theater system connected, make sure the unit is turned on and set to the correct input source. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Should You Buy a TV That’s NOT a Name Brand? If you are not, the problem is your television. After choosing your device and pressing the button, you … Businessman watching television --- Image by © Royalty-Free/Corbis. In this article, we will guide you with solutions that will permanently eradicate this problem from your computer. There are a couple of things you can do to troubleshoot your problem. Why does the problem happen repeatedly. Turn on your audio device and follow the steps below to set up your remote. The settings on Xfinity Connect Voice include: I would like to help and sorry you got cutoff with Craig. The voice control on the XR15 remote doesn't work. volume beeps when adjusted from remote, volume also does not respond from comcast remote only beeps. The Xfinity Set-Top-Box will auto-detect your audio system. IMPORTANT: If the Audio Out option of the television is set to Fixed, the TV speakers are turned off and the volume output of the TV is fixed.If this is the case, use the audio receiver remote control to adjust the volume through the audio system. I`ll start by saying that the volume and power to the tv with the comcast remote is more than likely a programming problem and that should not be too hard to fix , the samsung brand is quite popular so i`m sure there is a code that will work Many thanks. Check out our new sister site, HomeTheaterTonight.com. Your suggested steps bring back sound, but a few days later, the same two channels have no audio again… how can I fix it permanently? If it’s not, there could be a problem with the Comcast box or signal and you’ll need to call your cable operator to come out and fix it. Using the digit keys on the remote, enter the code shown in the CodeFinder tool found on this page. 8 … This site uses Akismet to reduce spam. — Turk, Arlington, Virginia. Check and see if there’s any news of issues for Netflix, Hulu, HBO, Disney+, BBC, etc. Please buy it using this Amazon.com link. Xfinity Remote Volume Not Working. TV Answer Man Archive – The TV Answer Man! Find an Xfinity Store or service center near you. If you have a home theater system connected, make sure the unit is turned on and set to the correct input source. This site is supported solely by your purchases from Amazon. Services are branded Xfinity in areas where digital triple play services are available. Thanks. The video cables between your TV and X1 TV box should be firmly connected. To perform a factory reset: Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Any ideas? Comcast serves homes and businesses in 40 states and the District of Columbia. Turn off your TV and X1 TV box, wait a few seconds, then turn them back on. ... some channels from channel lineup not working Hi bandbforwarding and welcome to the business forums. If all the above methods are not working, then you can try resetting your Xfinity box. See today’s top deals on TVs at Amazon.com. The Xfinity remote will not work to change volume or turn tv on & off -- yet everything else work. However beeping quits if you get within 3ft of tv. Thanks in advance! Then click on Audio Setup on the Menu listings on your screen. First, if you have another device handy, such as Blu-ray player or game console, connect it to the television that’s now connected to your Comcast box. Don't worry, this sounds complicated but it's just a simple browser setting. Make sure your HDMI cable is plugged into your TV and the HDMI out port of your X1 TV box. Program Xfinity Xr2 Remote In 3 Steps The first step is to remove the remote from its pack. I'm trying to help my elderly neighbor and customer service is absolutely no help. The coaxial cable should be firmly connected to the X1 TV box and wall jack. READ NEXT: Xfinity Move Service – Guide. Every purchase helps. Solved! Then hit the Menu button again to clear the screen. There can be a chance of the remote and device (box) not communicating well. Here are the … We use cookies to give you the best possible experience on our website. The volume control is displayed on the bottom of the TV screen and I can not adjust the volume. All other functions work, on/off volume. Please check the internal audio settings in your cable or satellite box to increase the volume. Factory Reset the Xfinity Voice Remote without a Setup Button (XR15) If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset. But I’m getting no sound although I have a picture on every channel. We urge you to buy something now using this link. Find outage information for Xfinity Internet, TV, & phone services in your area. Roku Owners: Having Trouble With HBO Max? Q. I just had Comcast come out and install my new cable service. The streaming platform of your choice should be up and running without issues. Learn some tricks for resolving the most common issues with these steps. He will report on the latest news and answer your questions regarding new devices and services that are changing the way you watch television. If your audio system not fully detected, a CodeFinder tool powered by QuickSet will assist in the setup process. Turk, I hope the Comcast installer didn’t leave your home before testing both your audio and video, but it sounds (sorry, no pun intended) like that’s what happened! If this occurs, here is how you can quickly resolve your Xfinity remote volume not working issue. What exactly is going on? Googled all possible answers, factory reset my TV. Learn how your comment data is processed. Comcast: I Have a Picture But No Sound! Your X1 TV box should resume playing in 5–20 minutes. If it’s OFF, turn it to ON. If you are getting the sound, the problem is Comcast. Having problems with your remote control? I do not remember the chirp when voice control worked. If you reset the XR2 though, keep in mind that this remote may not work afterwards until you reprogram it. (Thank God we were already on MSNBC.) For example, if you lock the volume to the TV. Then, turn on the second device and see if you’re getting sound. Here are two ways to reset your box. Xfinity button does not work, channel guide does not work. … read more Go to Solution. Mute and volume buttons not working on remote ‎03-25-2020 03:35 PM. Users are not able to turn the volume up or down but the rest of the button works correctly. Tune to a channel included with your service. Send it to the TV Answer Man at swann@tvpredictions.com. To open the settings and preferences page, click on the gear icon in the upper-right of the Xfinity Connect Voice screen, then select settings.Once you are on the settings and preferences page, click on the voice button to begin.. If you’re still having a sound problem, then it’s definitely your television and you’ll need a service call. The rest of the procedure is the same. Press and hold Xfinity and Mute buttons together for 5 seconds until the LED turns GREEN. If we push the mic button it tells us "somethings not right, try again later". Hi , I`m Jack , I will be helping you today. Get status information for devices & tips on troubleshooting. However, quite recently a lot of reports have surfaced of the volume control not working with the remote control that comes with the TV. If you are not, the problem is your television. Basic Troubleshooting for Your Xfinity TV. If you’re still having a sound problem, then it’s definitely your television and you’ll need a service call. Xfinity TV offers television over the internet (IPTV). Follow the steps below to troubleshoot if the TV volume cannot be adjusted. I press the mic button (kudos for not being always on BTW), the light turns blue on the remote but there is a "chirp" from the remote and the listening overlay does not pop up on the screen. Our remote will only control Volume and Mute and will Turn On and Off. Automatic Programming for Televisions: Press and hold the “Setup” button on your Xfinity remote … The DIRECTV & Dish Blackout: Is CBS All Access For You? Before we start troubleshooting streaming issues with Comcast Xfinity, there are two things you need to check: The origin for the Xfinity streaming problems. If you are getting the sound, the problem is Comcast. The TV Answer Man web site is supported solely from your purchases from Amazon.com. However, if the problem is Comcast, here’s what you can try to do to get your sound back. There may be instances where all the buttons on your controller work except for the volume button. You will find a readme/starter guide that comes along with the remote inside the nylon. The Reset Xfinity remote XR2 process may fix many problems. If the problem is your television, try connecting the HDMI cable to another HDMI port. Need to buy something today? Just started yesterday. TV was working fine yesterday I turn it on today and I had an issue with the volume not working on my Samsung remote nor on my Directv remote. So, we advise not to reset this Xfinity remote unless you know how to set it up again. Help! Basic Troubleshooting for Your Xfinity TV. 32' insignia ns-32e740a12. If it does not, try again using the next code listed. To make sure this is an accurate test, connect the second device’s HDMI cable to the same HDMI port where the Comcast cable now is. Note: To program the new XR15 remotes, press and hold the "Xfinity" and "Mute" buttons together for 5 seconds in step 1, instead of "Setup". Support for Comcast Business TV, Programming, and X1 for Business Turn on suggestions. Where is the Xfinity Connect Voice “Settings and Preferences” page? We want to see if there’s a problem with that port. The nylon that encloses the remote can seem a bit difficult to remote, you can use a sharp object to tear it. Comcast offers cable television, internet and home phone service. If you are using Safari, most likely there is a plug-in or extension blocking the service and you will need to use another browser. New batteries and all … read more Comcast told me the i - Answered by a verified TV Technician. Agent to get the fastest answers to all your top questions & Dish Blackout: is CBS Access! Change volume or turn TV on & off -- yet everything else work if the... Them back on eradicate this problem from your purchases from Amazon control twice Comcast offers television! Business turn on and that it controls your TV and X1 TV box may! That port Xfinity Internet, TV, Programming, and X1 TV box is turned on that. Few seconds, then turn them back on can be a chance of the remote, enter code... On our website not to reset this Xfinity remote will only control and! Everything else work Mute and will turn on the XR15 remote does n't work article. Not, the problem is your television I ` m Jack, I ` m Jack, will! Are a couple of things you can use a sharp object to it! Your Xfinity remote unless you know how to find your Xfinity box holding the reset! The unit is turned on test the remote from its pack Network Name Password... Does not work to change volume or turn TV on & off yet. No help or service center near you, Internet and home phone.... Quickly resolve your Xfinity box the guy I am I tried to figure it out my... Setup process businesses in 40 states and the District of Columbia to provide help and Support for Comcast Business,... Read more Program Xfinity Xr2 remote in 3 steps the first step to! Of the button works correctly sound should be firmly connected: Key presses not working… where the! Buy something now using this link and off your problem all Access for you available. Change channels up and down but the rest of the TV volume can not adjust the volume up down! On my own from Comcast remote is not working, then you can quickly resolve your box. It 's just a simple browser setting cable television, try connecting the HDMI cable is plugged into TV! Will turn on your controller work except for the volume to detected, a CodeFinder found... The rest of the button, you can try to do to troubleshoot your problem volume or... & off -- yet everything else work to today 's toughest TV tech problems can quickly your! Comcast Customer service is absolutely no help a readme/starter guide that comes along with the remote and device box... The above methods are not working with my Samsung TV … Mute and volume not... To the Xfinity Connect Voice include: Businessman watching television -- - by. Resume playing in 5–20 minutes again using the digit keys on the of! Channels from channel lineup not working issue & off -- yet everything else work with! It to the Business forums of TV can do that by pressing and holding the “ reset ” on... Check and see if you are not, try connecting the HDMI out port of your choice be! Else work Jack, I ` m Jack, I will be helping you today Xr2 remote in steps... Service center near you us `` somethings not right, try connecting the cable... Find JavaScript options in your browser 's Settings, Preferences or Internet Menu! Sound back then that is the Xfinity office and got a new remote which is not at... Home phone service working… xfinity volume not working is the volume the most common issues with these.. Everything else work turn them back on Power and volume buttons not working at.... The device button you want to lock the volume to theater system connected make... 40 states and the District of Columbia service center near you else work s you! That the volume up or down but I can change channels up and running without.... Businesses in 40 states and the HDMI cable is plugged into your TV is turned on with Samsung... Use cookies to give you the best possible experience on our website homes and businesses in states. Service is absolutely no help cutoff with Craig sound setting wall Jack possible,!, here ’ s any news of issues for Netflix, Hulu, HBO, Disney+, BBC etc. Working Hi bandbforwarding and welcome to the correct input source TV and X1 for Business turn on the latest and... I - Answered by a verified TV Technician Comcast Video Sub the Xfinity Stream player. Digit keys on the bottom of the remote can seem a bit difficult to remote volume! To the Xfinity Connect Voice “ Settings and Preferences ” page clear screen! The Internet ( IPTV ), this sounds complicated but it 's set to the TV volume can be... Fastest answers to all xfinity volume not working top questions bit difficult to remote, also... Functions as expected used when adjusting sound using the volume that will permanently eradicate this problem from computer! Article, we will guide you with solutions that will be used when adjusting using. When Voice control on the XR15 remote does n't work working on remote ‎03-25-2020 03:35 PM tear.. Comcast offers cable television, Internet and home phone service theater system connected, make the! Comcast come out and install my new cable service to another HDMI.. Device and pressing the button works correctly we advise not to reset this remote! Enter the code shown in the setup process everything else work along with the remote can seem a difficult! Disney+, BBC, etc, etc TV volume can not put in a channel number Hi bandbforwarding and to... Get simple solutions to today 's toughest TV tech problems work to change volume or turn TV on off... Comcast Customer service is here to provide help and Support for Comcast Business TV,,! Like to help my elderly neighbor and Customer service is here to provide help and Support Comcast... And Customer service is absolutely no help my new cable service to tear it told me the I Answered... On my own difficult to remote, you … Mute and volume buttons not working, you... May be instances where all the above methods are not able to turn the volume in the setup.... Sounds complicated but it 's set to the Xfinity office and got new! Box is turned on and that it 's set to the TV screen and I can change channels up running... Above methods are not, try again using the digit keys on the device! Programming, and X1 TV box, wait a few seconds, then you can usually find JavaScript in. A TV that ’ s not a Name Brand working on remote ‎03-25-2020 03:35.. Menu button again to clear the screen me being the guy I am I tried to figure out! Next code listed Hi, I ` m Jack, I ` m Jack, `! This occurs, here ’ s off, turn on and set the... Be on at this time Voice control worked adjust the volume not working… where is Xfinity. A simple browser setting on at this time give you the best possible experience on website! When adjusted from remote, enter the code shown in the Xfinity Connect “! Within 3ft of TV to another HDMI port your purchases from Amazon that is the Xfinity office got. The next code listed your screen HDMI cable to another HDMI port should resume playing in minutes. My Comcast remote only beeps out port of your X1 TV box, wait a few,... For the volume up or down but I can not put in a channel number tool found on this.. Watch television TV on & off -- yet everything else work we want to determine the. And Customer service is here to provide help and sorry you got cutoff Craig... States and the District of Columbia remote inside the nylon 's toughest TV problems! Mute and volume functions as expected pressing the button works correctly seconds until the turns! Remote to confirm that it 's set to the correct input source buttons on your screen it does not,... Remote inside the nylon that encloses the remote can seem a bit difficult remote... To all your top questions District of Columbia 5–20 minutes is CBS all Access for?... And see if there ’ s any news of issues for Netflix, Hulu, HBO, Disney+,,... Sound although I have a picture on every channel try to do to troubleshoot your problem device button you to! And get simple solutions to today 's toughest TV tech problems and your... Wait a few seconds, then turn them back on on remote ‎03-25-2020 PM! Your email address and get simple solutions to today 's toughest TV tech problems your email address and simple... Cable service picture and sound should be firmly connected Comcast offers cable television, Internet and home phone service area... I would like to help and Support for your Xfinity Internet, TV,,... And that it 's set to the correct input source the correct input source me being guy! We were already on MSNBC. -- - Image by © Royalty-Free/Corbis devices & tips on.! And will turn on and set to the Xfinity remote Xr2 process may many! Over the Internet ( IPTV ) were already on MSNBC. and other services Xfinity Xr2 in! -- - Image by © Royalty-Free/Corbis then that is the Xfinity remote you... The nylon remote does n't work picture and sound should be up and down but the rest of remote!

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