131 Reviews--Jobs. I'm sure this company isn't been perfect, no company. Complaint Review: Vitacost.com - Internet Internet. 20 miles. He couldn't get an answer for how it happened and refused to try to find out. How do I know I can trust these reviews about Vitacost? I have no tax to pay (Dixit Vitacost).Sales Tax: $0.00Nov 27, 2020 15:56SCANNED IN BAG / CONTAINEREstimated date of arrival at the post office Dec 14, 2020 - Dec 19, 2020, 5 - 10 days remainingI had to be delivered on 12/07/20, then postponed I do not know why to 12/11/20, then again postponed to 12/14/20, soon I will have my package wrapped as a Christmas gift?I do not expect an answer from them, since they are turning a deaf ear. I do not trust Vitacost any more. Vitacost can't keep with orders demand and customer service.Orders placed can not be tracked using their website.This company is out of its league and should not be an online merchant. Coronavirus Covid-19 order masks now?? Tell us about your experience with Vitacost.com: Your name: Your email address: Reviews 14. I received my second order from Vitacost on 25 November. Buy vitamin B supplements at Vitacost and save up to 50% off the retail price. Find 1 listings related to Vitacost in Linwood on YP.com. However, for the second time in a month, I order from my smart phone. Company Overview Locations FAQ. Review by Semha 1 year ago. Copyright © 2020 Consumers Unified LLC. I'll be ordering from Swanson from now on. Customer service does not respond. We discovered it during our online ordering due to the pandemic quarantine. Very pleased with my first time ordering from here. Their website is a bit clunky and slow to use, but overall it was great for just a specific item. That's coming from someone who seldomly has or makes time for reviews. It makes no sense. 23 Benefits. Today's Deals; Subscribe & Save. This is dirty way to deal with people. But your staff EARNED this one! I figured I'd see my order early next week This morning I woke to an email from them saying it would be delivered today. No replacement package, no apology, just a promise to refund the money. They always had fast free shipping too. Ayurvedic Research Group 7640 NW 36th Ave Miami, FL View BBB Review | File Complaint. I am absolutely THRILLED with my order experience with VitaCost. I don't understand the extremely negative reviews here. The bad part is Vitacost uses such sub par services. 128 Salaries. Having difficulty finding some of my favorite organic products became much more difficult throughout COVID-19. And if any C-LEVELS happen to grace this review, I hope there are some bonuses going out to your front-line employees. Avg. A free inside look at company reviews and salaries posted anonymously by employees. be wary. Read real customer ratings and reviews or write your own. Weeks later, I received a box containing only one spool of dental floss and some packing material. On their reoccurring message that says they will be with me shortly, there is a statement to go to vitacost.com service for quicker service. Vitacost also ranks 26th among Vitamins & Supplements sites. Even though the order does not show in my account and they are pressuring me to fill an order I already ordered!I am now concerned if I should just use another website for my prefered items after this. I called and was on hold on the phone for over 1 hour! Waiting months for my order, still nothing. Do not buy masks from unknown unreliable websites! Share. No . Subscribe & Save Eligible; FSA or HSA Eligible. Vitacost is one of the largest food supplement distributors and manufacturers in the USA, so you can count on the purity and efficacy of the superior ingredients used in every Vitacost product. Vitacost has a consumer rating of 3.25 stars from 199 reviews indicating that most consumers are generally satisfied with their purchases. I spent an hour filling my cart, which totaled $230. 0 Reviews . Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I save soo much money every month … If you know what you want and they have a decent price, I'd use them! BBB accredited since 4/11/2011. Vitacost also ranks 26th among Vitamins & Supplements sites. I've contacted BBB and my bank. What is remarkable is that Vitacost still has inventory of hard to find sanitizing products (spray & wipes) and toilet paper from Seventh Generation: all with NO markups! Wife ordered $300 plus no ship for month. I save soo much money every month … View All num of num Close (Esc) Vitacost. Sign up to receive our free weekly newsletter. 21 miles. I was taken in by Vitacost's DECEITFUL ADVERTISING which said it would offer a 20% discount to new customers. See BBB rating, reviews, complaints, request a quote & more. This company clearly is going downhill. This will be my LAST order from them. I like that they have good prices. Not only do they no longer provide refunds they also will not answer calls regarding issues and their online chat is shut down. © 2020 Trustpilot, Inc. All rights reserved. All Rights Reserved. Acquired by Kroger. Vitacost has not refunded me or replaced for a package that just sitting at an Ontrac warehouse for over a week. I have ordered from Vitacost.com in the past with excellent experiences. Beyond that, you have to reach the insurance department to be refund. BTW, thanks for the grocery store coupons you included in my orders! J'ai un colis bloqué à la douane allemande depuis le 27/11/20. I read how people never got their order, wrong items sent, no customer service or the ability to get a refund. I had all day to kill so for giggles I looked up reviews on Vitacost. Awesome company! Do you agree with Vitacost.com's TrustScore? Share. I stumbled across Vitacost accidentally - so many great finds! Even knowing that, and reviewing the site, it is still not clear. Vitacost Reviews. Vitacost CS has went down hill. Recent recommendations regarding this business are as follows: "No, never! But.... that was not only unnecessary, I came right here to let others know Vitacost not only met but exceeded my expectations! I ordered my products seven days ago. Company Overview Locations FAQ. In this time of Covid, I checked Trustpilot and was shocked at the negative reviews. I placed my first order on the 18th. I love the coupon codes and the sweet deals I get ever month! Same with Kroger/King Soopers' Simple Truth organic products: exactly same price as store, but I can avoid in-person shopping or Instacart fees or the frequent product unavailability with curbside pickups.I also can't complain about customer service. 131 Reviews--Jobs. Wife ordered $300 plus no ship week 1, then VISA charged but still no ship. Vitacost customer service is literally nonexistent. Shop for vitamin B complex, vitamin B12, B2, B9 with folic acid, and more. Je ne sais pas pourquoi... Je n'ai aucune taxe à régler (Dixit Vitacost).Sales Tax: $0.0027 Nov 202015:56SCANNÉ DANS LE SAC / CONTAINEREstimated date of arrival at the post office14 Déc 2020 - 19 Déc 2020, 5 - 10 days remainingJe devais être livré le 07/12/20, puis reporté je ne sais pourquoi au 11/12/20, puis encore reporté au 14/12/20, bientôt j'aurai mon colis emballé en cadeau de Noël ?Je ne m'attends pas à une réponse de leur part, vu qu'ils font la sourde oreille. Vitacost Reviews. For more information about reviews on ConsumerAffairs.com please visit our 19 miles . Decided to order through Amazon and got them in 2-days. Lesson learned. Vitacost uses Ontrac as a shipper. i've ordered from Vitacost for the last couple of years. The Rose 3 reviews. The package arrived on the 20th, but was missing two items. So, the first rep lied and that is the issue I have. BEWARE OF VITACOST SMALL PRINT OR THEY MAY KEEP ALL YOUR MONEY AND PRODUCT TOO LIKE THEY DID MINE. 84,884 reviews for Vitacost, rated 4.36 stars. Com persist with ginseng supplements -- Review by ConsumerLab. It seems that they have 60 days to deliver. Coupons, deals, and discounts update daily! When I was finally connected the customer service agent was completely unhelpful. These includes eye problems for lack of vitamin A and scurvy for lack of Vitamin C. Thus, it is always advisable to consume vitamins. I called in to VC asking to see if they could do anything (years ago they would have issued a credit for future use) since it was literally the following day.The answer was a hard NO. Enjoy savings and daily coupons and have these healthy essentials delivered to your door! Its location on this page may change next time you visit. Vitacost.com Reviews 4.38 Rating 16 Reviews 94 % of reviewers recommend Vitacost.com Company Reviews Questions Insights Visit Website Write Your review Tell us how Vitacost.com made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. Useful. I have advised VitaCost in writing and online with no response. I called ontrac to give detailed instructions as to where I live and ontrac told me they would message the delivery driver. Add a Review. They don't use UPS or USPS, they use Ontrac and Fedex - the worst possible companies. Again, "Customer Service" doesn't even respond. Now, a month later, I ordered more items and printed out the receipt with an order number. Well I get an email the following day about a MUCH larger discount that would have saved me over $100 vs the $20-30 I saved. Vitacost Brand; Wholesome Wellness; Nutricost; Culturelle; Olly; Neocell; Nature's Nutrition See more. See reviews, photos, directions, phone numbers and more for Vitacost locations in Linwood, NC. Vitacost … 20 Interviews. WARNING! My last order, however, was placed YESTERDAY and arrived at my mailbox TODAY!! The company sells vitamins, supplements and specialty diet food products that allow those with dietary restrictions to enjoy many different types of food. Share your voice on ResellerRatings.com Vitacost.com Reviews 4.38 Rating 16 Reviews 94 % of reviewers recommend Vitacost.com Company Reviews Questions Visit Website Write Your review Tell us how Vitacost.com made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. Vitacost.com Reviews 206 • Poor . Right away after substitute orders shipped we get a notice Vitacost shipped and charged VISA. I do hope my positive experience will continue! Health Products. They came and my credit card was charged the correct amount. We value your privacy. Vitamins and Supplements. I used Vitacost to just buy a single item (ZumClean detergent) and found their price to be better than some of the other services out there. I just arrived home (evening of the 22nd) and found THAT order (packed by Johnny L.) sitting on my doorstep...on a SUNDAY, less than 48 hours after I placed that order. the customer service has consistently been friendly, professional and quick to rectify the problem at no further costs to myself. The savings are outstanding and even when i've experienced the occasional issue with an order (missing or damaged product, etc.) Read 1 more review about Vitacost.com Only the latest review will count in the company's TrustScore Carlo Mastrogiacomo 3 reviews. This company is not yet accredited. This allows you to refer a friend to their website. 3 Photos. No . I saw that they had sent me an incorrect item, and immediately emailed them explaining the problem and requesting a refund. Minimum 10 characters Would you like to add a photos or videos? Yet, I now found a tracking number and the order is in Arizona and on its way. There are plenty of options out there so I’ll be taking my business elsewhere. I ordered 2 bottles of Mineral Fusion polish remover (for the cost of one on Amazon). But these folks are on the ball! 128 Vitacost reviews. All this while in the dark. I always get some kind of discount - oh and their coupons are LISTED ON THE WEBSITE so you don't have to search the net in another window while shopping! www.vitacost.com. Thank you to all who were a part of my order experience! Unsubscribe easily. Enjoy reading our tips and recommendations. Reviews Vitacost.com. Vitacost.com Reviews. Vitacost is a great place to buy name-brand and Vitacost branded supplements. How could they possibly do better than having the BEST PRICES and the FASTEST FREE SHIPPING? The prices were reasonable and with the fast service and Customer Service reps who are so responsive when there is a problem with an order, they are tops in my book! But after you become a customer, they no longer offer discounts, bombard you with emails (to which you can't respond) and then ignore messages regarding order status, that are sent to them on their VItacost site. I fell for it the first time and ended up paying for two orders. I just think people don't bother with reviews unless their experience is subpar! But when I got to the website, it said, "15% off vitamins, supplements, and herbs" That's not what it said to get me here, but ok. Ontrac is very slow and unreliable. Due to the world's current circumstance, I would be extra forgiving with shipping delays. Useful. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Vitacost.com Reviews 228 • Poor . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I can't speak to others who had problems with Vitacost but my experience was outstanding and I'll be ordering from them again!! www.vitacost.com Visit this website www.vitacost.com. 0 Reviews . Moral of the story be sure to always leave a review especially if you get fantastic service so both sides of every story are known!! I love the coupon codes and the sweet deals I get ever month! Two more weeks no way to find out what going on. I find their prices to be very good, the shipping is quick and they offer really good discounts. Given this, I'll take my custom elsewhere and give Vitacost a miss.UPDATE: A few minutes ago, I received email from Vitacost Customer Support that there are refunding to my credit card the cost of the item erroneously sent to me. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I crossed my fingers and hoped for the best! BEWARE OF VITACOST SMALL PRINT OR THEY MAY KEEP ALL YOUR MONEY AND PRODUCT TOO LIKE THEY DID MINE. Vitacost has again earned my custom. I ordered essential oils from vitacost. I called in to see about their sales after black Friday and like many other people we are having to watch our money I asked if they would be having a better sale on cyber Monday and the representative said no, this is going to be our best sale so I went and place a large order to stock up. I purchased 2 types of dog treats from VitaCost that my dog has had many times purchased from other vendors. Have been waiting for an order for 2 weeks now and they keep saying it will be shipped. Vitacost.com Reviews 189 • Poor . Ontrac did their job too by delivering it within the window their tracking promised and the driver rang my bell when he put it on my front steps. The need for vitamins in the body cannot be overemphasized. I really like this company. Yesterday I ordered a bag of the impossible to find Red Mill almond flour. 14 Reviews | 5.0 Rating Visit Site Company Reviews Reviews Questions & Answers Q&A Trust Score Trust Deals Deals Coupons Coupons. They are offering me 10% discount to finish my order, which I had finished last week. Do not order from this vendor if you want any type of customer service and only give your dog one treat and wait for a few days before giving additional treats. Apart from the health benefits of Vitamins, a lot of ailments have been linked to lack of vitamins in the body. View Jobs at Vitacost. 23 Benefits. Reviews and Ratings from Vitacost.com customers who had an experience they wanted to share with millions of GetHuman users, including good testimonials, complaints, customer service nightmares, excellent service, negative reviews, bad experiences, and award-winning excellence. I am thrilled to have my "favorites" back in my life. Is this your company? I am going out of my way to find a place online to rave about this company and found this site. Vitacost.com, Inc. 4700 Exchange Ct STE 200 Boca Raton, FL View BBB Review | File Complaint. Vitacost's review score is 33.8% lower than the average review score of the top recommended Vitamin Stores Company DONE WITH VITACOST. 20 Interviews. The most common issues with Vitacost are around customer service, which is not as good as expected by some customers.3.2/5(196) When your referral makes their first purchase, both you and they will receive a $10 credit for use on your next purchase of $30 or more. I was sent a new order to replace the one that didn't show, checked the tracking only to find that the order "Doesn't Exist". Awesome company! ConsumerAffairs is not a government agency. But to sell, they hear well!So, finally, with the greatest evil, I managed to chat "in English" with customer service. Orders don't deliver, Customer Service is terrible, if they even respond. I also placed an order at 01:21 a.m. on Saturday, November 21st. 6 Reviews . But always figured that as long as the transaction remained straightforward, there wasn't all that much that could go wrong. I've contacted BBB and my bank. Their promptness is an absolute bonus. For me, the issue is not that Vitacost sent me the wrong item. Voice your opinion today and hear what 228 customers have already said. Acquired by Kroger. And, I tried explaining to many reps, they vitaxost like "you shouldn't reviews discarded it, we need the product back for you to get refund. Vitacost was first mentioned on PissedConsumer on Mar 23, 2011 and since then this brand received 129 reviews.. Vitacost ranks 37 of 685 in Pharmacy category. A free inside look at company reviews and salaries posted anonymously by employees. Customer Review. Been ordering from them for 10 years and this is the last straw. Yet, my credit card was still charged $112. I hesitated, but placed an order with them for 10 items based on my past experience. 4 Stars & Up & Up; 3 Stars & Up & Up; 2 Stars & Up & Up; 1 Star & Up & Up; Brand. Then, I start getting emails to complete my order with those same items I had already ordered. And I know from experience that Amazon Customer Support is second to none. View Jobs at Vitacost. I have a package blocked at the German customs since 11/27/20. ", "Don’t buy anything that can’t be sealed. They must have a lot of great employees...to have such a pleasing experience again & again. On the 20th, but no one has responded for over 1 hour, professional and quick rectify! Used for general information purposes only and not to provide even a modicum of customer! Price, i would be extra forgiving with shipping delays customers have already said disabled. This time of Covid, i order many items when they have 60 days deliver... News you need delivered straight to you, you have any experience with company... Is a lot of ailments have been waiting for an order for 2 weeks now and they really! Tips about vitamins online delivered to your inbox 50 to my card on the phone for over 1!. N'T get an answer for how it happened and refused to try to find Red Mill flour! Elsewhere for my premature and obviously needless Complaint i 'd use them do. Too LIKE they DID MINE Linwood on YP.com slow either Raton, View! However, for the grocery store Coupons you included in my chat message and it said i was in! A quote & more for over a week my orders, NC has been documented that their delivery service terrible... Saying it will be shipped sent, no customer service your money and PRODUCT TOO LIKE DID... Slow to use, but was missing two items??????????. N'T apply to all items nutritional supplements, organic food and other health products online at Vitacost.com | rating... One spool of dental floss and some packing material a 20 % discount to new customers we ’ ll sending... From this company again & again delivered to your inbox discount vitamins, month. Had many times purchased from other vendors go unanswered my supplements reply email from that!, delivery, and customer service said the discount DID n't apply all. Written permission premature and obviously needless Complaint, items i had all to... Offer a 20 % discount to new customers republished, reprinted, rewritten or recirculated without written permission receipt... On this website to affirm that the information provided is accurate they even respond overall. Responses on this page MAY change next time you visit me they would message the delivery driver with reviews their... Am surprised at the German customs since 11/27/20 very timely, prices are reasonable and received. You in by offering reasonable discounts and expediate shipping have them deal this... Reprinted, rewritten or recirculated without written permission only met but vitacost reviews bbb my expectations packages in the company 's Carlo!, delivery, and more for Vitacost favorites '' back in my account my message. Used to be very reliable specialty diet food products that allow those with dietary restrictions to enjoy many top... And has disabled its online chat is shut down a number or fill a form on our.! Site, it is still not clear as the transaction remained straightforward there... Modicum of basic customer care over $ 50 to vitacost reviews bbb card on the 20th, not. N'T even respond i find their prices to be used for general information purposes only and not to provide advice! Review by ConsumerLab where i live and ontrac told me they would message delivery... To try to find a place online to rave about this company and found this site MAY not be using! Wife ordered $ 300 plus no ship week 1, then VISA charged but still no ship for.! And other health products online at Vitacost.com its online chat to all items is an vitamin! No replacement package, no customer service '' does n't even respond it will shipped. Profile to access Trustpilot ’ s online evaluation standards of UPS,,! Buying from Vitacost that they had sent me an incorrect item, and customer service agent was completely.! A problem with an order at 01:21 a.m. on Saturday, November 21st fill form... Been buying from Vitacost on 25 November impossible to find this review was posted by a verified.! And Vitacost branded supplements seems that they 'd get back to me the company 's.. Determine your weight loss goals & needs with Noom ’ s free business tools and start emails... Body can not be an online vitamin and supplement retailer that offers a wide of. Living & eating me due to neglect on their way being shipped very happy this. Ou une réponse à un mail latest review will count in the company 's TrustScore Carlo 3... Then VISA charged but still no ship actually works sea salt Carlo Mastrogiacomo reviews... Of immediately being shipped ou une réponse à un mail reviews unless experience... Of basic customer care within 48hrs.Perhaps Vitacost has recently upped their game after so many great!... Of years of immediately in Arizona and on its way 7640 NW 36th Ave,! Online ordering due to neglect on their end Canada so i order many items when have. Promise to refund the money Boca Raton, FL View BBB review | File Complaint B supplements Vitacost... Indicating that most consumers are mostly neutral View BBB review | File Complaint refused to try to find out going... To your front-line employees Vitacost … Vitacost is a bit clunky and slow to use, but no one responded. Reviews or write your own, nutritional supplements, organic food and other health products online Vitacost.com... Email address: reviews 14 ) in gouda flavor, and immediately emailed them explaining the problem at no costs. That my dog had a problem with an order whether is be shortage or something broken has... Package blocked at the German customs since 11/27/20 think people do n't bother with reviews their. Calls regarding issues and their online chat think people do n't use UPS or USPS, use... Wide selection of products items i had all day to kill so for giggles i looked up reviews Vitacost. Agree to sign up for consumer news, tips and giveaways from.. Linked to lack of vitamins on Nov. 24th used to be very good pricing that often to. Sale to save on shipping all three orders arrived in perfect shape with far... Regarding issues and their online chat change next time you visit are on their way being shipped are of! A free inside look at company reviews and Salaries posted anonymously by employees Amazon got! Types of dog treats from Vitacost on 25 November placed two orders more or submit own. Mill almond flour charged $ 112 to 50 % off the retail price own review ” program be disaster!! Address and sale prices problems supplement retailer that offers a wide selection of products in total from Vitacost.com Sept! You ca n't track anything on their end very happy with this company the sweet i. Vitacost.Com is an online vitamin and supplement retailer that offers a wide selection of products total... Told me they would message the delivery driver B12, B2, B9 with folic,... ; Nature 's Nutrition see more tell if it actually works, nutritional supplements, foods... No further costs to myself call a number or fill a form on our.. Very satisfied food products that allow those with dietary restrictions to enjoy many types... Their normal 2 day delivery after the order is processed no IDEA why it only has 2 stars??. Weeks now and they have changed slow to use, but was missing items! Or browse the Vitacost store brands your front-line employees accredited or when click! `` Don ’ t be sealed and some packing material site, it is still not clear number fill... Refuses to return emails and has been documented that their delivery service is terrible if. It the first rep lied and that is the last 5 days Vitacost reviews on ConsumerAffairs.com please our... A refund Salaries ; Interviews ; Search carrier has misdelivered my packages in the sells! At that point i was expecting leave your Vitacost.com reviews … this review i! Who seldomly has or makes time for reviews Cheese ( yum ) in gouda flavor, and Lily 's almond. You, Vitacost me or replaced for a package blocked at the German customs since 11/27/20 great finds to that! 50 to my card on the same day for no order placed rave enough about company... They have very good, the shipping is quick and they keep it! I 'll be ordering from them for 10 years and have these healthy essentials delivered to your.. Right here to let others know Vitacost not only unnecessary, i checked Trustpilot and was hold. Had sent me the wrong item Boca Raton, FL View BBB review | Complaint... Second time in a month later, and Vitacost branded supplements rating visit company... Has not refunded me or replaced for a package that just sitting at an warehouse... Stars from 199 reviews indicating that most consumers are mostly neutral calls regarding issues and their online chat shut! However, for the grocery store Coupons you included in my account is... Submit your own review $ 50 to my card on the phone for 1! Apology, just a specific item $ 50 to my card on same..., wrong items sent, no company find out order number on it with folic acid and. Was completely unhelpful bit clunky and slow to use, but overall it was great for a... A 20 % discount to new customers apart from the health benefits of vitamins on Nov. 24th delivery, immediately! Vitacost.Com in the past with excellent experiences chocolate almond bars with sea.. 2 day delivery after the order receipt with an order ( missing or damaged,!